The influence of technology on the quality of customer service in field debt collection
Nowadays, specialised IT systems prove to be an invaluable aid in almost every industry. It is no different when it comes to carrying out the duties of a field debt collector. Debt collection companies frequently face the question of how
Do mobile workers need an app to work in the field?
What features should a tool have to relieve mobile teams of mundane duties? Is process automation necessary to accomplish field tasks?